4562 Customer Contact Advisor

In this role of Customer Contact Advisor you will be the first point of contact for members of the public and will be dealing with a range of enquiries, face to face, online, over the telephone and in writing.

In this role, your main responsibilities will be:

• Supporting victims and witnesses of crime
• Managing conflict and helping vulnerable members of the public
• Providing a range of administrative duties supporting local policing and the criminal justice system
• To respond to, research and resolve enquiries from the public via force mailboxes
• Skills, experience and qualifications required:

• Excellent communications skills
• Customer Service Experience
• Skilled computer user with experience of using Microsoft packages
• To be able to prioritise own work and deal with changing demands, together with experience of working unsupervised

What we can offer you:

• Continuous professional development
• Local Government Pension Scheme
• Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment

 Additional Information:

The working hours are an average of 37hrs per week working a shift pattern between the hours of 8.00 - 20.00 Mon - Saturday for which allowances will be paid

Training period – during the first 8 week period we will provide a comprehensive training package.

Please refer to the Role Profile document when completing the Statement in support of your application section of the form. In this section, you are required to provide evidence with specific examples for each of the 13 Essential criteria included under the Experience and Qualifications section of the Role Profile. For each of the criteria, please write a paragraph detailing how your experience, qualifications, skills and abilities meet the minimum criteria for the role. Applicants who do not provide this required evidence will unfortunately not be invited to interview.